If you’re thinking of using Airbnb as an alternative to a hotel, bed and breakfast, or other type of accommodation, I urge you to read this first.
Our Airbnb nightmare lasted four days and ruined my daughter’s college graduation weekend, as well as my mother’s 70th birthday celebration. Know the risks you’re taking before you use Airbnb.
I have been wrestling with my thoughts for the past year. Given some factors, including a recent, poignant conversation with a stranger, and some current articles I’ve read about Airbnb, I’ve decided to publish my story. This is bad news:
“When it comes to lodging, Waliszewski said that short-term rentals such as Airbnb and VRBO could outperform hotels in the near-term as travelers attempt to avoid interactions with strangers.” –Travel and Leisure
I try my best to keep my website a positive place, however, it’s simply unbalanced and unjust for experiences like this to be dismissed and ignored for the sake of positivity. Just as I feel strongly when I enjoy a fabulous hotel, or restaurant, and want to share my experience with you, I feel compelled to tell you about this terrible experience in order to help you avoid a similar situation.
My family’s Airbnb encounter last year was hellish: a Hotel California-esque ordeal which no one should ever have to experience. Airbnb not only mistreated us during the time we were there, but afterwards, too. They firmly refused to provide a full refund. This should have been the least they could have offered as a gesture of apology.
I realize that this year’s college (and high school) seniors won’t have a graduation weekend at all, however, I want to make sure that if Airbnb stays in business, that as many people as possible are better informed about their ethics and protocol as a multi-billion dollar company.
What my family experienced during my daughter’s university graduation weekend was nothing short of reprehensible. I hope that telling you our story may help increase the probability that it never happens to anyone else in future.
NB: I am sure that many Airbnb hosts are honest, reliable, communicative, have clean rentals and take pride in being welcoming and helpful. However, given my experience last year, clearly there are some hosts that are the antithesis of these hosts. I feel that I need to highlight how disgracefully, and unfairly Airbnb handled our situation, during, and after our stay.
When we can Safely Travel Again~
Think of how clean you want your future accommodations to be: will you trust a company like Airbnb that has no oversight on how clean or safe their rentals are? Or will you stick with hotels that have certain procedures and protocol with which they must comply?
There is literally NO ACCOUNTABILITY with Airbnb. After reading my experience, I think you’ll be opting for hotels, too.
Thinking of Using Airbnb? Think Again.
How a Horrible Host and Airbnb Ruined a Very SpecialWeekend for my Family
A weekend we’d looked forward to for four years–my daughter’s graduation from Villanova University last May–was nothing like we’d imagined. Instead of the joyous weekend, family reunion and serendipitous celebration of my mother’s 70th birthday, we found ourselves in a filthy, and disgusting situation with no other place to go. It appeared that we had arrived at our accommodation unannounced, despite the fact that I’d booked over two months in advance, and had already paid in full.
Background on the Booking.
Exactly one year prior to the date of needing accommodation in the Villanova area, I attempted to book at minimum, two consecutive nights in the same hotel. This was the first available date to do so, and I managed to secure two rooms, however, when I tried to book the second night the next day, the hotels were already full.
If you’ve had a child graduate from university, I probably need not explain anything to you. However, given that there are over 60 universities and colleges in the Philadephia area, booking hotel rooms during graduation season is a major challenge. I never did manage to secure consecutive rooms in the same hotel, despite consistently checking, and waiting for cancellations.
Enter Airbnb
In early March, someone had mentioned Airbnb to me so I checked the listings and found an entire house for rent not too far from Villanova University. The reviews looked good, one even commenting on the cleanliness of the property.
Edit (June 1, 2020): due to many commenters stating that this must simply be my fault for not checking the reviews, maybe these visuals will help. The 14 reviews includes my 1 star review, so the ratings would have been even higher when I checked them.
These are two of the reviews I read. So for those of you saying I didn’t check the reviews, I guess I should also have known these were fake?
I booked the house on March 10th, and cancelled the two separate hotel reservations. I felt so relieved that we wouldn’t have to change locations, and I also extended our stay for two more days. This way we could have a mini family reunion/vacation. I was excited!
Communication with the host didn’t start out on too well. As per Airbnb’s suggested protocol, I messaged her immediately after I had booked, just to say hello, who was coming to her rental, that I was looking forward to the stay, and asked details about our arrival. I texted again 12 days later, to no avail. She responded another 12 days later, which was over three weeks after my first message. However, she still never answered my question about how to check in. Her response also goes against Airbnb recommendations to always message through Airbnb (which I had done.)
Check In
May 16th arrived and I messaged the host in the morning, but didn’t hear back, so I called later. I finally spoke to her and she said her parents would be at the home to let us in.
Her parents were there, all right. Her mother was hanging drapes (and we wondered why the last minute drape-hanging was happening.)
And her father was laying sod in the backyard. We felt like we were intruding, arriving while they were working in and out of the home. We didn’t say anything, hoping they would leave since most of us had arrived (my daughter had come with us, but she wasn’t staying there.)
Upon our arrival, we immediately noticed how dirty the floors were and smelled a very strong dog odor. All of us noticed; it wasn’t just my mother who is usually the first to see anything that isn’t immaculately clean, or smell something bad.
It was also hard to miss a huge flat screen TV on the couch (see photo above.) I felt a knot in the pit of my stomach, and it kept tightening in response to everything that I was seeing. In the back of my mind, I knew if this wasn’t going to work out, we had no other place to go. I spoke to the host’s mother about the dirty floor and the TV and she said that we could help put the TV back up. I just looked at my family in disbelief: was this really happening?
At this point, another person was in the house. A young teenager appeared, seemingly coming home from school. He didn’t acknowledge us, but walked through the house as if everything was normal (he seemed not to notice strangers were in the house.)
At this point, my whole body was starting to react to this bizarre situation as we started seeing more and more dirt, fur, hair and dust everywhere we looked. The windows looked as though they hadn’t been cleaned in years, and it became clear that we could not stay in these filthy conditions, especially since we had wanted to cook here.
I called the host since I couldn’t communicate with the host’s mother. Several times, she said things that made absolutely no sense. For example, “the food on the floor is from the comforter” and she brought a TV remote in from another room, and called it “the internet.”
I told the host over the phone that the house had not been cleaned, the floors were filthy, there was a TV on the couch, and many other issues. She sounded shocked, and said she was on her way.
At one point, the doorbell rang and my father opened it as we were all standing by the front door (we didn’t even want to sit anywhere.) I have no idea who it was, but he asked for the the host, and then said, “Oh never mind, I’ll come back another time”, and left. If you’ve ever seen The Twilight Zone, this could easily have been an episode.
Before the host arrived, we had done a quick inspection of the main floor and upstairs. Both floors were disgustingly unclean.
Even some sheets and mattresses were stained. There are simply too many photos and videos to upload all of them. Every room smelled, too, it wasn’t just the downstairs.
The Host Arrives
Without making assumptions about why the host wasn’t there to begin with, and why she said and did all the things she did, let me just say, she was not based in reality. She was absolutely taken aback about the fact that I said her house was filthy. She said she’d had a cleaning crew come in and clean it top to bottom! Clearly, the evidence all over the house showed that it couldn’t have been in the last six months or more! It was obvious that we weren’t going to get anywhere when I tried to show her how dirty the floor was, but she refused to look (I’m serious.)
She started to tell me a sob story about how Airbnb hadn’t reimbursed her for damage to her house from some past guests, and how she works hard and didn’t like how I was speaking to her. I told her that she just didn’t like what I was telling her, and tried to speak to her rationally. I attempted to make her understand that these things had nothing to do with me; the point was that her entire house was filthy, and not in any condition to be occupied. She was in denial, and seemed as though she honestly didn’t understand anything that I had said (no, there was no language barrier). It was as though she was not present, mentally.
Calling/Texting Airbnb
There was no other choice but to get Airbnb involved. My mind was blown by this woman who was telling me to my face that her house was clean. In fact, she went so far as to say the “upstairs is immaculate.” You’ve seen a few of the photos from upstairs, but here are a few more.
NB: I commend you if you’ve made it this far without getting physically ill from these photos, but I’m going to warn you, the worst is yet to come. So don’t go any further if you’ve just eaten a meal. I love sharing beautiful pictures, but seeing and uploading all these are making me feel sick all over again. This is so not me, it’s difficult to share these. Just THINK: Airbnb saw all of these photos and deemed that nothing was wrong: now that’s SCARY. In the end, after I fought and fought with them, they still made us pay 50%!
I barely had any battery left on my phone when I contacted Airbnb, so I asked them to call me back on another number, which they failed to do. Luckily, my phone had not yet died, and I started to explain my situation. I went outside the front door for privacy as I didn’t want the host to hear me tell the rep that her house stunk of dog in addition to the filth inside.
As soon as I divulged this to the Airbnb rep, the door flew open and the host reprimanded me, saying loudly, “My house does not smell of dog!” I told her that it was not okay to eavesdrop on my conversation, but clearly things were heading south.
Yes, I had tried to see if any hotel rooms were available, but it was a joke: everything had been booked for a year in advance. Note the time: we arrived at 3 pm.
I cannot write every single thing that transpired because it was incredibly drawn out. In a nutshell:
- I continued my communication with Airbnb over text as the call kept dropping. They said there was nothing else available and I needed to work with the host and allow her to have cleaners come in.
- I said there was no way they could clean the house in a few hours, due to how much needed to be done, but I finally agreed, given there were no other options.
- The host said her cleaner was in the driveway, but she was sending him away because she didn’t want him in the house with me since I wasn’t nice (!!!)
- Her father pulled out of the driveway right after this (her father was “her cleaner.”)
- She had someone else come over, saying he was her attorney. He stayed in the kitchen with her while she mopped one floor for over 30 minutes. At this rate it would take her over a year to clean the house.
- The rep at Airbnb said it was time for his break and left. I honestly couldn’t believe he just left.
- My entire family: mother, father, husband, and son left in my son’s car to go for a tour of Villanova University with my daughter while I stayed behind and tried to deal with Airbnb and the host from hell. I felt even more sick knowing I was missing out on this special time with my family that I would never be able to get back.
No Choice but to Stay
- I finally couldn’t take being in the house with them any longer as they were talking about the situation and how the house was clean, they had done nothing wrong, and talking about me, etc. The agent came back after more than an hour break.
At this point, I asked the host and her “attorney” to leave. All she had cleaned was one floor, which was probably the cleanest floor in the house. Now it was up to me to clean what we had to use, such as the bathrooms, kitchen sink, beds, etc. However, no matter what I cleaned, it wasn’t going to help the dog odor!
No one in my family was happy about the situation, but we all knew we had no other alternative. I felt the worst for my mother who is so meticulously clean, more than any of us. I felt like a failure, although I’d done nothing wrong.
The Backyard
I had to call the host as the backyard had a sprinkler going and was flooding a small area. The host’s father came back and turned it off. However, as my son was sitting out back reading on another day, he returned, just showed up in the backyard without any notification whatsoever.
Who knows how many times he came over as we tried to stay out as long, and as much as we possibly could. I was not happy that he felt he could just wander in whenever he wanted while we were there.
DiscoveringThe Degree of Filth in the House Using Airbnb
I am not exaggerating when I say the house was FILTHY. Just look. Can you imagine being told this is “immaculate?”
Cleaning the toilet literally made me gag. The only reason I did it was because I had to for my family. My mother would never have been able to manage the feat, and I was the only one left at the house at this point. I truly wanted to run away from this disgusting hell-hole and the entire situation, but where could we go with every hotel booked for miles around?
Absolutely nowhere. My daughter’s graduation ceremonies were being held the next two days and my husband and parents’ flights weren’t until Monday (and this was Thursday!) We were stuck here.
I would have considered sleeping in a car over this house, but we didn’t rent a car and my son just had a Honda Civic. Then where would we shower and dress? It was an impossibility.
Allow me to Show you the Kitchen
For those of you who don’t know, this is mouse poop. And it happens to be in a frying pan. How does that strike you? Can you believe that all these photos and documentation meant nothing to Airbnb? Let me show you more and we’ll get to that in a bit.
The back of the drawer. No clue what this is, but it shouldn’t be here. Everything was reprehensible.
See the photo below? That’s the inside of the freezer door. See the dog fur/hair? Yep, that’s in the freezer; not kidding. Remember, I can only show you some of the kitchen, and the house. There was so much more!
Want to see the dishwasher? Probably not, right?
Looked like these had not been used or cleaned in YEARS.
The microwave was revolting. Who am I kidding, everything was revolting.
Downstairs/Basement Using Airbnb
And finally, let’s take a walk downstairs to the basement. This is just a little part of the disgustingly dirty floor.
This wall is disgraceful.
Thank goodness we didn’t do laundry here. I’m adding a video clip below that I took downstairs.
My Mother’s 70th Birthday Celebration that Didn’t Happen
I already had a huge bottle of bubbly and planned on making Mum a nice dinner, buying a cake, and celebrating her 70th birthday with our family since her birthday was a week later. My family lives all over the US, so this was the perfect time to celebrate my mother’s special birthday.
Alas, there was no special dinner being made in that kitchen. No cake was going in that fridge. Proper restaurants were slammed with existing reservations due to the graduations, so we just popped the bubbly at my daughter’s house where everyone didn’t even have a seat, and that was it. The most pathetic 70th “birthday party”, ever.
Airbnb’s Lack of Successful Resolution and Pathetic Customer Service
I called Airbnb upon my return to Los Angeles, but even though they had all the documentation and photos (more than I’ve shared here), they refused to take into account the fact that we COULD NOT LEAVE. They stated that if we complained about the condition of the house, we should have left in order to receive a full refund! It was a vicious circle of me telling them there was no place to go, and Airbnb saying, if it was so bad, you should have left.
After weeks of spending valuable time on the phone and waiting for them to make a decision, they refunded 50% of my payment and offered a $100 towards a future stay! What a joke–after this experience? At minimum, a full refund should have been given, and that still isn’t even close to making up for our ruined weekend! No amount of money can fix lost and ruined time with family.
Also, I discovered that although the listing says the home sleeps 8 (with 4 beds), there are only 3 beds and one is a twin, so it only sleeps 5. It still has not been corrected. How does Airbnb monitor these listings? There is simply no accountability.
Here’s why Airbnb Failed Miserably~
- The fact that Airbnb absolutely refused to look at the facts and realize that there was literally nowhere for my family to go during those four days says a lot about the company. They are focused on making and keeping money, not doing the right thing, and providing good customer service.
- Airbnb didn’t take into account that we left the premises CLEANER than when we arrived. When has that ever happened? They also didn’t take into account our wasted time, and the time we spent cleaning.
- Airbnb also blamed the victim by saying that I should have allowed the host to have someone come to clean WHILE WE WERE THERE. When this woman had over two months to prepare for our arrival, it’s okay to have hours and hours of our time taken away when we should have come to a clean house in the first place? Why is the responsibility never laid on the correct shoulders anymore?
Graduation
Given that this year no one will be able to graduate in the manner shown in the photo above, I’m grateful that my daughter was able to participate in her ceremony. However, our weekend hardly went as planned, all due to some bizarre lack of planning on our host’s part. Had she hired a cleaning crew to do a major (and I mean, MAJOR) cleaning inside her house before our arrival, things would have turned out much differently.
Is my story not enough to dissuade you from using Airbnb?
Then maybe the thousands of other submissions on this site will be.Airbnb Hell
I’d love to hear your thoughts in the comments below. Please share the word about my experience. Have you had a nightmare experience with Airbnb? Would you have done anything differently than me if you would have been in this situation? Let me know.
✧
Two Final Notes
- I never took one photo of my daughter alone in her cap and gown that weekend. I honestly think that the chaos, anxiety, and stress from staying in that horrible filth was the reason I just wasn’t thinking clearly. I’ve been a professional wedding photographer, and I shoot photos all the time. This is just not like me, and it breaks my heart that I didn’t get just one of her alone. This is a shot from the week before with her friends; Denisa is in the center.
2. On Monday, after leaving “Hotel California” (I cannot tell you just how wonderful it felt leaving that place), Denisa and I took my parents into Philadelphia. After having Philly cheesesteaks for lunch at Reading Terminal Market, I witnessed a pedestrian being hit in a crosswalk by an SUV. I got the license plate and gave it to the victim (luckily he wasn’t badly hurt.)
Within 5 minutes, I had my new iPhone (with graduation photos) stolen right out of my hand as we were walking down the street! My 83 year old dad started chasing the thief, and fell on the sidewalk, injuring his chin, chest and later his legs would become completely bruised!
I yelled, “Stop him, he stole my phone!” and someone actually did! I got my phone back, but not after the man who had been hit by the SUV tried to subdue the thief and also fell, injuring his hand quite badly. He had been waiting for the police to arrive. Meanwhile, my daughter took my dad inside a Dunkin’ Donuts as he thought he was going to pass out. I also got two photos of the thief right after getting my phone back! Sounds like a movie, no? This photo says it all: the aftermath.
Let’s just say, it wasn’t the best weekend we’ve ever had. Bottom line: avoid Airbnb, and be super vigilant in Philadelphia.
Stay tuned for a lemon granita recipe next time!
I promise it won’t have any horrible photos.
I feel bad that you had such an unfortunate experience. I own an Airbnb and I stay in airbnb’s all over the United States and the world and have never had a bad experience. I carefully read descriptions and all the reviews before I book an Airbnb. I’ve also found that you get what you pay for. If the price seems too low then usually the place is not up to par. I have five star reviews for over 2 years and have never had one complaint. People absolutely love my home and even return.
Mindy, you must have missed that I carefully read the descriptions and reviews, and checked the star ratings (I even posted screen shots, but you must have missed those, also.) The price wasn’t “too low” and simply because you run your Airbnb well, doesn’t mean everyone else does. I don’t understand how your home has anything to do with me writing about this house and the Airbnb company’s manner of dealing with this debacle?
This is such an incredibly tone deaf blog to post. We are in the midst of a pandemic and widespread political unrest and you spent the time and effort to publish how you had four uncomfortable days in someone’s home? Your privilege and ignorance is obvious .
Please use your time and talent to write something that can benefit your followers.
It’s incredible how hypocritical some people are. I could ask you why you are spending time attacking someone who wrote a helpful Airbnb post instead of doing something useful?
If you were one of my followers, you would know the background on why this was posted recently. I apologized for the timing as I had been writing it BEFORE all this happened. This post IS something to benefit my followers who are starting to travel again (yes, things are opening up in other countries) as I have readers all over the world. Sorry you can’t understand that not everyone lives in the USA.
The communication or lack of at your onset was an absolute red flag!
Your right the condition was inexcusable and you deserved better. But, there are MUCH better Airbnb hosts than this clown and there was a big warning at booking. I am wondering what previous reviews said. You absolutely need to read those.
Superhosts are the way to go with Airbnb. I have stayed at many Airbnbs and am a Superhost. You cannot beat the price and the feeling like a local experience. Also, sparkling clean is a hint for conscientiousness.
Better luck be with you at the hotels. I’ve encountered roaches, fire ants, filth, tarantulas, food, extremely dirty carpets and comforters, broken tvs, no water, booking a place for the pool calling to make sure they have the pool working and at check-in no pool, doors slamming all night, couples arguing and fighting, violent arrests and loud sex parties, mold, literally everything you can imagine at hotels in the US and all over the world. And hotel per night ranged from $100-$400 for a room.
The key to travel is living to tell each tale and making the most of the experience regardless of the obstacles.
Did you also miss the screen shots I posted of two of the reviews AND the star ratings (almost all 5 stars?) I did my due diligence so why is it still my fault that this woman never had the house cleaned when she had 2 months to do so? Did you not read that there was nothing available to book for one year? Your response makes no sense if you actually read my post.
I cannot believe this. You poor things. Sounds like an absolute nightmare. You should have charged them a cleaning fee. I hope your next event or holiday is a better experience. Come to Australia 😁
I absolutely should have, Denise, you are correct! I LOVE Australia! I came with my parents last year and for the first time ever in 2018. Amazing country and I can’t wait to return! Thank you!
Something similar happened to me in Scotland. Filthy accommodations, no heat or hot water, mice urine and feces, actual video of the mouse we caught and trapped in a bedroom, and poor communication with Airbnb. Luckily, being a paralegal and having a family member serve as a sitting judge in the neighboring county to Airbnb’s headquarters, I got a full refund after threatening legal action. Shouldn’t have gone that far with our evidence. I say fight it and get a full refund!!
So sorry, Gayla, that’s terrible, and in Scotland (my homeland) makes me even more angry. Trust me, I fought with Airbnb, but they don’t allow you to go up to another supervisor! You’re stuck with one person and what they say goes, and that’s the end of it. So this is my way of continuing the fight as it was so completely unfair. Thanks for your encouragement!
Hi Christina — I am sooooo sorry for your experience — I feel the need to share my experience with you — in the past 6 weeks I booked 3 airbnbs — 2 out of 3 I got my full refund within 24 hours. The one that was actually clean, no need to complain.
What I believe I learned. That airbnb will only oil the squeakiest wheel unless you get a really nice customer service rep — but that was not easy — I called and messaged through their site (I never used the app because I do not have the app). If I did not get a timely message I would open several message streams. I had photos to document the hell — to be honest my hell was not nearly as bad as your to be honest — and I thought mine was bad.
The first experience: nothing like in the pics — sure you experienced that — the smell — my goodness — unbearable — as it was my first experience, I was not sure what to do. So I read through airbnbs rules and regs — you have 24 hours to complain and document. I checked in at 3pm — after a restless night sleeping through a mask, I awoke at around 8:30 am to full consciousness. So, documented the hellhole (looked like a half-way house) with floors stripped bare and the funk pervasive and overflowing waste bins in the bathroom with beer bottles — felt l had a case ;) so I sent the landlord about 30 pics — he said he would send someone around in a couple of hours — I said this place needs a squad to clean not a simple mopping — I said do the right thing to refund — he kept fobbing me off saying he would look at the pics when he got to the offie — tick tock tick tock — i realized he is trying to wind down the clock — so I contacted airbnb – I sent the pics — within 30 minutes I had a receipt or a full refund and escaped from hell — version 1 — luckily the next booking was miiilllllleeeess better — it looked like the pictures and the hosts were onsite — they had previously had a booking for the month of June so I was forced to move on — so I found another little honey (sarcasm) — after booking the place the host i was staying with said the booking cancelled and would I stay — ohhhhhh nooooo — I already booked the honey :/ — could not afford two places — long story short the second place advertised it had air conditioning — it did not — the pictures did not match the place — i mean i went to move a chair and it fell apart in my hands — drawer missing from the kitchen — and apparently there is also a rodent problem in the house and vagrants hanging outside the house — what joy — oh and the funk — using those air fresheners to disguise years of filth pilling up (if anyone is curious I would be happy to go into more detail but it is getting late and want to wrap up ;) ) – I arrived at about 8 with a full car planning on staying long term — I only unpacked my fridge food and got on line with airbnb around 9 — I was on the phone for 2.5 hours (but to be fair my phone died because I was so upset and trying to take pictures of the mouse trap sitting on top of the microwave (just one thing) but they were working with me) — I was fully refunded before I escaped from hell and checked into a hotel at around 1 am — and airbnb offered to pay half of the hotel fee — I could go into more detail but then it would be as long as your post — thank you for sharing your story so I could share mine and hopefully be instrumental in change — I think what some of these superhosts do is book people that are their friends and then cancel them so they get a full refund but get the opportunity to post — for example I did not complete my stay but I can review — i wonder if it is a scam :/ — cheers all and hope my post was helpful!
Oh my goodness, Berna, it is SOOO helpful! I think that’s it!! I think you’ve figured out how listings can get fake reviews! I just cannot get over the excellent reviews of the place where I stayed, and this little loophole makes it all fit! Thank you for sharing your terrible experience, too, but most of all for telling me about how you can leave a review without actually staying there!
Stay safe and thanks again!
no worries — my last experience was just a few days ago — and within 6 weeks to have such bad experiences close together you know something is not adding up — on my initial review I warned people that it does not look what is posted — I did not go for the jugular so to speak, and like you, I wish I could have posted my pics — THEN he responded by attacking me!!! and I had an opportunity to reply — which, of course like your review, buried and will never see the light of day. Second place even better than the pictures — and so serene — 3rd time, I took what I learned from my first experience and applied it to my communication with Airbnb — like I said, opened up multiple streams of communication through the web and telephone calls — they knew I was serious and that I know my rights — as long as I can document the case they can offer a full refund — dont give them a chance to fix it — delay tactics that make you seem unreasonable — go for the jugular everytime! 3 days later I am still formulating my response to the last nightmare — and when I have a block of time — well, it will be good (I hope ;) )
Yeah, and these loopholes need to be examined…
Terrible! Good luck to you, Berna, and I agree, the loopholes are ridiculous. Thanks again, CC
There were 128 responses this morning, now only 48, mine gone as well. Did you delete anything that did not agree your opinion? Your post is nothing but a fake claim, get a life. If you’re bored in lockdown do something useful with your life other than being an attention wh0&e
WOW. Do you speak to people like that in person, especially someone you don’t even know? What makes it okay to do so online?
1. There are currently 185 comments (your lack of understanding of how to navigate a website should not erupt into a diatribe attacking the owner.)
2. Your comment is not gone.
3. I have not deleted one single comment, even though I probably should have because some people are incredibly rude, disrespectful, and presumptous (including yourself.)
4. My post is all true; I have photos and screenshots (including the ratings and 2 reviews as an example) to prove it.
5. Sounds like you have some issues and are taking them out on me.
If you’d liked to have perused the rest of the comments, you should have clicked on “older comments” when you reach the bottom. i have been diligently responding to each and every comment, but there are so many, and I only have so much time.
I will not be verbally abused on my own site or anywhere else, so you are not welcome here in future.
For every story like Christinas there are 30 more who have had fabulous experiences with airbnb accommodation. It’s just luck of the draw. There are many hotels and motels that are noisy and dirty.
I have stayed in fabulous airbnb places throughout the world and spotlessly clean. I agree with the fact that if you haven’t heard from your host within 48 hours cancel that booking and look elsewhere. Always read the reviews and always book for SUPERHOST even if you have to pay that bit extra.
You’re probably right, Vonny and we just drew a SUPER short straw, but the manner in which Airbnb treated us during and after the stay is why I’ll NEVER stay at an Airbnb again.
I cannot believe almost everyone misses the fact that the reviews were almost all 5 stars and I read them all! Also, if I had cancelled the booking we’d have had no place to stay! There was nothing available for a year (I assumed this popped up due to a cancellation.)